Refund Policy

Thirty days, no argument, refunded the way you paid.

The short version

If a piece is not right, send it back unused and in its original packaging within 30 days of delivery and we will refund the item price in full.

How to start a return

Email support@365goods.store with your order number and what you would like to return. We reply with a return label and instructions, usually the same day.

Refunds

• Issued to the original payment method once the return reaches us
• Processed within 5–10 business days — your bank may take a few days more to show it
• Original shipping is refunded if the whole order is returned or if the fault was ours

Damaged or faulty

Photograph it and email us. We replace or refund immediately and you do not need to return the damaged piece. Return shipping is always free in this case.

What we cannot refund

• Items returned after 30 days
• Items that have been used, washed or seasoned
• Gift sets returned incomplete

Cancellations

Email within two hours of ordering and we will almost always stop the parcel before it leaves.

Statement queries

Charges appear as 365 GOODS. If you do not recognise a charge, email us first — we can resolve it faster than a bank dispute can.